I. M. A. A. Alyassi and S. S. Mohamad, “Exploring the Interplay of Institutional Excellence, Artificial Intelligence and Crisis Management: A Qualitative Case Study of the United Arab Emirates (UAE) Department of Passports and Immigration, 2023-2024”, JoPH, vol. 5, no. 7, pp. 2309–2321, Jul. 2025.