Investigating The Impact of Humble Leadership on Employee Performance in Tour Operators. The Mediating Role of Psychological Safety

Abstract

This study investigates the direct influence of humble leadership (HMBL) on employee performance (EMPF) in Saudi Arabia's tourism industry, alongside its indirect impact through psychological safety (PSYSF). A total of 399 employees' responses were gathered for analysis using Excel v.15-2013 and SPSS v.29-2022 to generate descriptive statistics. The analysis of variable relationships and research hypothesis testing used partial least squares structural equation modeling with version 4.1.0.9.2024 (PLS-SEM v.4.1.0.9.2024) as the analytical tool. HMBL generates positive effects on both EMPF and PSYSF within significant parameters. Furthermore, PSYSF mediates the relationship between HMBL and EMPF. Researchers established that organizational success requires leaders who prioritize open communication alongside empowered employees and recognition of their contributions which in turn create workspace environments free from psychological stress. A leadership approach based on humility brings out motivated employees who generate innovative solutions vital for a service industry focused on customers and market competitiveness. Organizations that integrate psychological safety as a mediating factor will address workplace anxieties and build team collaboration while driving ongoing improvements through their initiatives. The study provides leadership teams with concrete strategies to boost workforce performance which results in long-term competitive success throughout the tourism industry's changing environment.