Research on Working Efficiency of Vietnamese Local Civil Servants

Abstract

Vietnam is carrying out a revolution in the innovation of local government organization, building a two-level local government, including the provincial level and the commune level (removing the district level). At this time, the role of the commune level is affirmed with many new tasks; commune-level civil servants are also given increased tasks of serving the people on the basis of being the human resources directly implementing the laws and policies of the central and provincial levels to the people to ensure the legitimate rights and interests of the people. Therefore, the working efficiency of commune-level civil servants is decisive to the efficiency and prestige of local government agencies. In this study, the author evaluates the working efficiency of civil servants based on two contents, which are the working capacity and service attitude of civil servants. The author conducted a survey of 300 leaders of commune-level government agencies in 3 provinces representing 3 regions of Vietnam: Quang Ninh province (North), Quang Tri province (Central), Binh Phuoc province (South). The survey results show that local leaders assess that commune-level civil servants have a good service attitude, but their practical working capacity is still limited and needs to be trained to master digital knowledge and skills. From the results of this study, the author discusses policy issues aimed at improving knowledge and skills for local civil servants in the context of a digital society, building e-government and digital government in Vietnam.