In the Context of Consumer Protection Law, E-Commerce and Its Settlement: Lesson From Indonesia, Malaysia, and European Union

Abstract

This research compares Indonesia's consumer protection and dispute resolution mechanisms with the European Union's, highlighting challenges in implementation and the need for increased public awareness and effective enforcement. It suggests technology as a potential solution. This research utilizes normative juridical methodology, analyzing statutory regulations, jurisprudence, and doctrine to analyze legal rules, concepts, and doctrine, aiming to address legal problems through the systematic procedure of legal research. Indonesia's legal framework for electronic transactions is not yet comprehensive, but the government has implemented measures to protect consumers through the Consumer Protection Law (UUPK) and other regulations. The Electronic Transactions Law (UU ITE) regulates electronic transactions, with a focus on Article 9. Dispute resolution in electronic transactions involves litigation and non-litigation approaches. Alternative dispute resolution methods, such as mediation, are crucial for resolving disputes in Indonesia and other countries. The European Court of Justice (CJEU) has played a significant role in developing consumer protection law in Europe, focusing on free movement of goods, interpretation of secondary law, and fundamental rights.