Optimizing Quality Management in the Public Health Sector: Measuring Patient Satisfaction

Authors

  • Moukhafi Sahar Faculty of Economics and Management Kenitra, Université Ibn Toufail Kénitra Morroco
  • Msatfa Zouheir Faculty of Economics and Management Settat, Hassan First University, Settat Morroco
  • Nabaouia Idrissi ISGA Casablanca Morroco
  • Sarah Mahir ENCG Settat, Université Hassan 1er, Kingdom of Morocco
  • El Massaoudi El Mahdi Doctor in Economics and Management, Faculty of Economics and Management, Ibn Tofail University, Kenitra
  • Zaynab Hijab Laboratoire de Recherche en management des organisations, droit des affaires et développement durable FSJES Souissi - Université Mohamed 5 – Rabat

DOI:

https://doi.org/10.63332/joph.v5i1.560

Keywords:

Hospital Management, Patient Satisfaction, Healthcare Performance

Abstract

Patient satisfaction is an essential indicator in assessing the quality of care, reflecting their expectations and perceptions. This article examines the most relevant tools and methods for measuring this satisfaction, with the aim of providing reliable and representative results for hospital services, thus helping to improve the performance of healthcare systems.

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Published

2025-04-05

How to Cite

Sahar, M., Zouheir, M., Idrissi, N., Mahir, S., El Mahdi, E. M., & Hijab, Z. (2025). Optimizing Quality Management in the Public Health Sector: Measuring Patient Satisfaction. Journal of Posthumanism, 5(1), 280–298. https://doi.org/10.63332/joph.v5i1.560

Issue

Vol. 5 No. 1 (2025)

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

CC Attribution-NonCommercial-NoDerivatives 4.0

The works in this journal is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.