Assessing the Influence of Performance Appraisal Systems on Employee Performance in Selected Hotels in Enugu State, Nigeria

Abstract

This study examined the effect of performance appraisal systems on employee performance in selected hotels in Enugu State, Nigeria. Data were collected from 136 respondents across five prominent hotels using a structured questionnaire. The Pearson product-moment correlation was employed for hypothesis testing. The findings revealed that performance appraisal feedback has a strong positive relationship with employee productivity, while appraisal fairness significantly influences customer satisfaction. In addition, goal-setting was found to correlate positively with service quality. The study concludes that effective and transparent performance appraisal systems are essential for improving employee productivity, service quality, and customer satisfaction in the hospitality sector.