DEVELOPMENT OF AN INFORMATION SYSTEM FOR HAJJ UMRAH TRAVEL SERVICES USING CO-WORKING SPACE CONCEPT AND DESIGN THINKING METHODS

Abstract

The effective execution of Hajj and Umrah necessitates the collaboration of three key entities: government agencies, Hajj and Umrah organizing bureaus (KBIHU), and the pilgrims themselves. The latter's willingness, preparedness, and understanding are crucial factors in ensuring the successful and seamless execution of Hajj and Umrah in accordance with their fundamental principles. Nevertheless, during the execution of the pilgrimage, there have been grievances expressed by pilgrims due to their limited understanding and awareness. This study presents a conceptual framework for a co-working facility that facilitates collaboration among three key stakeholders, to provide pilgrims with comprehensive and unified access to information and expertise. Furthermore, the organizer possesses the ability to provide continuous guidance and monitoring of the congregation's actions throughout 24 hours. The suggested framework involves the integration of three additional features, namely the Discussion Forum, Emergency Assistance, and Language Learning, into the existing KBIHU information system. The Emergency Assistance feature offers a platform for pilgrims to communicate directly with the organizer in real-time, enabling its utilization at any time and from any location. This section responds to basic inquiries regarding Umrah Hajj, including aspects such as departure arrangements, necessary equipment, essential prerequisites, and the fundamental pillars of Umrah Hajj. The Discussion Room feature serves as a designated area for pilgrims and managers to engage in knowledge sharing and exchange of experiences. Engaging in mutual reminders and acknowledging each other's expertise on the subject matter of Hajj and Umrah, including their historical context. The Language Learning component is designed to supplement and offer a learning environment for anyone undertaking the pilgrimage who are interested in acquiring a deeper understanding of the Arabic language The research methodology employed consists of four distinct and organized steps. The process commences with the identification of challenges encountered during the implementation of Hajj Umrah. Subsequently, data is gathered to gain a comprehensive understanding of the issues at hand. Ideas for resolving these difficulties are then formulated based on the collected data. Finally, prototypes are developed to align with the proposed solutions.  The anticipated outcomes of this study are poised to provide advantages for both pilgrims and organizers of the Umrah Hajj, thereby facilitating the execution of the pilgrimage in alignment with its fundamental principles.