Balancing Business and Well-being: A Dual-Method Study on Hospitality Workforce Retention in Vietnam

Abstract

This study provides a comprehensive exploration of employee retention (ER) in Vietnam’s luxury hotel sector, leveraging Smart Partial Least Squares (Smart PLS) and Fuzzy-Set Qualitative Comparative Analysis (fsQCA) to uncover deep-seated patterns and strategic insights. The Smart PLS results reveal the intricate roles of Green Human Resource Management (GHRM), Knowledge Sharing (KS), Mindfulness (MF), and Innovative Climate (IC) in shaping ER, with IC standing out as a powerful mediator that enhances the influence of GHRM and MF. While KS does not directly impact ER, its indirect role through IC highlights its situational significance. Meanwhile, fsQCA offers a more granular perspective, identifying key retention-driving configurations where IC, GHRM, and MF consistently emerge as critical factors, with KS proving indispensable when integrated within an IC- and MF-rich environment.These findings underscore the interconnected and dynamic nature of effective retention strategies, advocating for a holistic approach that integrates sustainability, innovation, collaboration, and mindfulness. By synthesizing both linear and configurational perspectives, this study not only provides actionable insights for industry practitioners but also enriches retention theory, laying the groundwork for broader applications across diverse organizational landscapes and future longitudinal investigations.