Analysis of Knowledge Management Implementation on SME’S (Study on SME’s Tofu)

Abstract

Knowledge management is currently applied at various levels of the company. Its implementation can generate competitive advantages, ensure business sustainability, and enhance company performance. At the SME level, knowledge management serves as a strategy to sustain operations, addressing a key challenge: the inability of many SMEs to survive due to the potential loss of knowledge held by individuals and the lack of successor expertise in business processes. This study examines the implementation of knowledge management in Tahu Putra Soma, a tofu SME that has remained operational after transitioning ownership to the second generation. Using a qualitative case study method, the researcher analyzes the SME’s application of knowledge management based on Fernandez and Sabherwal’s process framework. This framework consists of four key processes—knowledge discovery, knowledge capture, knowledge sharing, and knowledge application—along with their sub-processes.